Practice charter

Patient responsibilities

To help us provide a prompt, courteous and efficient service to all, we ask you to:

Use our appointment and repeat prescription systems appropriately and responsibly
Supply information requested by staff
Treat staff with courtesy and respect

Comments, compliments, concerns and complaints

Please do let us know if you have any comments, suggestions or complaints about the service you have received. We operate a practice complaints procedure that meets national criteria and ensures your views are recorded and, where appropriate, acted upon.

If you would like to make a complaint, please contact either Practice Manager Barbara Wrench or Dr Thorpe as soon as possible, or ask for a complaints form at reception.

All other comments, views or suggestions are always welcome and help us to continue providing a high-quality service to all our patients. Please contact any member of staff with any comments you would like to make.

You can also leave comment on the NHS Choices website NHS Choices website

How we use your data

All data you supply to us is kept confidential. Any information about you, your medical issues or treatment is only ever shared with other healthcare professionals on a ‘need to know’ basis. Information is sometimes shared with NHS management for data audit and planning, and all those who work for the NHS have a duty of confidentiality towards patients.

The Health and Social Care Act 2012 gave the legal right to the Health and Social Care Centre to extract your personal data. You can opt out from this data extraction. If you wish to you should inform reception and we will then put a opt out code on your electronic records.

Zero tolerance

The practice operates a zero tolerance policy regarding the use of bad language, shouting or violence towards any member of staff or other patients.

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