Anti-racism policy

The Old Links Surgery has adopted the anti-racism policy set out by the Local Medical Committee (LMC).

It is our aim to ensure all staff and patients irrespective of skin colour, language, religious and cultural beliefs, nationality or ethnic origin feels valued and have a fair and equitable quality of working life.

We believe we have a role to play in supporting our staff and patients with regard to encouraging a culture where racism and any form of discrimination is not tolerated and staff feel empowered to speak out. This policy enables access to a framework that provides clear guidance on the reporting and investigating of racial incidents.

This anti-racism policy has been written in accordance with current best practice and updated in line with the Equality Act 2010.

This policy contains the following sections:

1. What is race and what is a racist incident

2. Speak up and report racism

3. Reporting racial incidents

4. Zero tolerance

5. Training and education

  1. What is race?

Race is defined as a ‘category of humankind that shares certain distinctive physical traits’. Typically, these traits may include skin colour, language, religious and cultural beliefs, nationality, citizenship, or ethnic origin.

What is a racist incident?

A racist incident can be defined as any incident that is perceived to be racist by the victim (person with a protected characteristic) or bystanders. A racist incident may be perpetrated against individuals based on their race, colour, nationality, culture, language or religion.

2. Speak up and report racism.

It is important that each of us takes responsibility for speaking up about racism when we encounter it or witness it and report it as necessary. We encourage an environment that will help staff and patients speak up without fear of victimisation.

The LMC is committed to supporting practices create and maintain a working and learning environment which is safe, inclusive and welcoming for everyone. We encourage a culture where racism and any form of discrimination is not tolerated and all staff feel able to speak up and are able to raise concerns.

3. Reporting Racial Incidents

  If you witness racial discrimination or feel discriminated against:

  • You should report the incident to the practice manager without fear of victimisation.
  • You will need to provide a written statement and any supporting witness information.
  • The practice manager and the will investigate the matter thoroughly and confidentially within five working days.
  • They will establish the facts and advise you of the outcome of the investigation within 10 working days in the form of a written report.
  • Where the racial incident is between staff members, the person(s) complained about should be offered the opportunity of providing a written statement informally in the first instance.
  • The practice manager will record the incident on a racial incident monitoring form; this record will include the names of all parties involved and the outcome of the investigation.
  • In situations where the person who committed the grievance remains a patient or staff member of the surgery, the practice manager will keep the situation under regular review to ensure that any harassment, abuse or victimisation has stopped.

 4. Zero tolerance

The Old Links Surgery supports the NHS zero tolerance policy with regard to violence and abuse and the practice has the right to remove offending patients or visitors from the list in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a patient’s safety

If a patient expressed any form of racial discrimination against practice staff or fellow patients an initial warning letter will be sent on the first occasion of any such behaviour from them. The letter will include an offer of a meeting to discuss the issue. Any subsequent repeat of the behaviour will lead to automatic removal from list. The patient will be sent written notification of this decision by the practice manager.

If the severity of the behaviour deems it necessary, the incident can be reported to the police by the practice manager.

5. Training and education

The Old Links Surgery will ensure the continued provision of mandatory equality and diversity training.


With reference and acknowledgment to Dr A Ohiwerei and Dr Mary Udo.  Anti-racism July 2020

Consortium of Lancashire and Cumbria LMC

Health and safety executive-

CLICK for the latest COVID-19 information


CLICK for local community hubs